"Where SaaS might require you to set up a workflow manually, by configuring integrations and importing data, an AI agent...

"Where SaaS might require you to set up a workflow manually, by configuring integrations and importing data, an AI agent that’s connected in the right way can be prompted conversationally. This might look like: “Match sales data with recurring customers, and identify those who have not purchased in more than three months so we can email them a discount code.”That’s a powerful concept because it changes the focus from navigating a UI to using a system to execute natural language commands. But to work effectively, such a system requires structured access, permission-awareness, authentication, and orchestration across various platforms, and event-driven updates. In other words, it requires well-documented, low-latency, reliable APIs.(...)There’s a real possibility that we’re headed towards a headless world in which the UI is optional. The dashboard is no longer the product, but access to data is, which is something that many SaaS providers have been accumulating for years, sometimes even ...