Salesforce has agreed to acquire AI customer service platform Fin for 3.6 billion USD. Fin offers an AI agent that can r...

Salesforce has agreed to acquire AI customer service platform Fin for 3.6 billion USD. Fin offers an AI agent that can resolve customer queries across live chat, WhatsApp, SMS, phone calls and Slack. Salesforce plans to use Fin's team and technology to improve Agentforce, its enterprise platform for building custom AI agents. https://techcrunch.com/2026/06/15/salesforce-acquires-ai-customer-service-platform-fin-for-3-6b/ #AIagent #AI #GenAI #Enterprise

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